Adaptive A1 Support
Replace generic chatbots with adaptive AI that knows your SAP Business One instance inside‑out. 24×7 answers, proactive alerts, and measurable ROI in weeks.
Instant Answers
Proactive Monitoring
Human-in-the-Loop
Key Capabilities
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Instant Answers – Speaks SAP Business One fluently, including your custom add-ons, so you get relevant fixes right away.
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Proactive Monitoring – Spots issues early (license limits, data growth, config drift) before they snowball into downtime.
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Config Smart — Understands your company’s unique SAP settings and rules, so guidance fits your environment.
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Guided Fixes – Flags common SAP issues and gives you safe, step-by-step resolution options.
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Human‑in‑the‑Loop – Routes edge questions to Branch senior consultants with full context.
Deployment & Security
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No Direct Database Access — Adaptive AI never touches your SAP B1 database directly.
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Secure Connector — Uses B1 Direct strictly as an integration channel — nothing runs without your authorization.
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Always Current — System settings and RSP data are refreshed on a schedule you control, ensuring accurate schema awareness without disruption.
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Minimal Footprint — Deployed in your environment with zero background load or hidden services.
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Controlled by You — You decide when updates run and what data is shared.
Why Adaptive > Static
Static AI is essentially a “get → fetch → repeat” engine. It serves whatever the source docs say today and will gladly serve the same answer tomorrow—even if the docs have drifted or were wrong to begin with. Without external feedback, it can’t recognize failure patterns, so versioning gaps accumulate and bad guidance becomes institutionalized.​
Adaptive AI adds two missing verbs—adjust and learn. Every time a recommendation is executed it captures the outcome, ties that result to the model’s version-and-context stamp, and re-weights future answers. That closes both loops you care about:
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Versioning: when a new HANA patch flips a parameter, the copilot sees the changed behavior in live data and amends its logic—no manual re-training sprint required.
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Self-correction: if an answer leads to an error (e.g., posting period mismatch), that failure is logged, scored, and the next user gets the corrected guidance.
“Adaptive AI moves the loop from ‘Query → Response’ to ‘Detect → Act → Learn.’”
FAQ
​Does Adaptive AI replace my existing support contract?
It augments your contract—routine questions are handled by Adaptive AI, while complex fixes still route to human consultants.
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Is my data ever used to train other clients’ models?
Never. Each tenant has an isolated model;
no cross‑client data mixing.
How long does deployment take?
A sandbox pilot is typically live in under two hours once VPN access is granted.
What happens after the 30‑day pilot?
You choose: convert to a paid tier (Pilot fee credited) or shut it down—no strings attached.
Which SAP B1 modules does the copilot understand?
All core modules—Financials, Sales, Purchasing, Inventory, Production, Project Mgmt—plus any add‑ons we ingest during onboarding.
Further reading:
Blog: AI - Hype or Hope?
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Does it work with SQL Server‑based B1, or only HANA?
HANA delivers the best real‑time features. SQL Server is supported for Q&A and monitoring but lacks live in‑memory analytics.
How is licensing counted—named or concurrent users?
We align to SAP’s named‑user counts so your audit numbers match ours.
Will it slow down my B1 server?
No. The connector runs read‑only queries with throttling; resource impact stays under 2 % CPU.
Is there an on‑prem deployment option?
Yes—Growth and Enterprise tiers can run the inference engine entirely inside your network for data‑sovereignty mandates.
Can I extend the model for custom workflows?
Enterprise tier includes a prompt‑engineering sandbox and API hooks so you can add domain‑specific intents.